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Seven Customer Service Errors Killing Your Business
As the global economy sluggishly recovers from the devastating effects of COVID-19 pandemic, business owners must leverage an enriched customer service experience for growth and stability. A furious customer can switch to your competitor or spread a bad word about your business. With limited control over information flow in this
5 Sure Ways to Deal with Nigerian Internet Trolls; No 3 Will Surprise You.
Have you ever dealt with internet trolls on social media? Or to use more recent lingo, has your post ever been ratioed? Trolling, dragging, ratio-ing or whatever name it goes by on “Naija Twitter” is more common than we imagine. If you are a person in authority – a political
How your Brand Reputation Affects your Brand Positioning
Who do people say you are? This question underscores the importance of reputation. Considering that brand means personality, one can deduce that just as a person’s reputation determines who identifies with them, brand positioning influences the choices people make regarding one’s products or services. Certainly, all organisations want a positive
Social Media For Government Agencies in Nigeria
Government agencies in Nigeria embrace social media to interact with other agencies, address issues raised by members of the public and educate people. Though some agencies are more interactive than others, for many, social media handles are a one-way channel. They inform the people and then passively receive their feedback
5 Effective Tips to Boost Your Brand with Customer Service on Social Media
Here are five tips for providing proper customer service on social media thereby, boosting your brand. BONUS: Be creative and engaging. Delight your customers with unexpected gestures, such as discounts, freebies, or shout-outs. Anticipate their needs and expectations and exceed them. Customer service is not only a way to solve problems
Ibadan Tech Expo 2023: Where Cool Tech Enthusiasts Came to Play and Learn!
Hey there, tech-savvy folks and lovers of all things digital! The Ibadan Tech Expo 2023 took the city by storm on the 9th of September, and we couldn’t help but join in on the tech-fueled fun. Keep reading to see how it went! Massive Turnout and Baller Vibes at the
How to Increase Customer Loyalty
Customer loyalty is important for brand success. When your customers are loyal to your brand, they will become advocates for your brand and ultimately increase your bottom line. Customer loyalty is important because: But how do you acquire loyal customers? It is all about your offering and how you present
20+ Must-Ask Questions to Create a Customer Persona
Whether you are a blogger, vlogger, social media influencer, or simply a business looking to engage their target audience through content marketing, then you must create a “Customer Persona”. 3 Reasons Content Creators Should Create Customer Personas How to Create a Customer Persona Remember, we are trying to create a
Farewells and Hellos to Slvr Wlf Staff
A company is not the place; it is the people – Richard Branson, 2014 Farewell, Seye Omiyefa On June 30, 2023, we said goodbye to Mr Seye Omiyefa. Seye has been with Slvr Wlf since 2020 as the Business Manager. Regarded as a friend, father figure and pillar of support,
Wanted: Social Media Assistant [Closed]
Slvr Wlf Digitale is looking to hire a Social Media Assistant to join our dynamic content marketing team. Our Social Media Assistants (SMA) are online client relationship managers. Therefore, clarity of thought and logical reasoning is a must. SMAs need to speak, write and understand English and have strong communication
New Staff: Goodbye Francis, Hello Bliss, Mariam
Everything that has a beginning must surely have an end. This time-proven axiom was justified once more on Tuesday, January 31, 2023, as the Slvr Wlf Team gathered in the conference room to bid farewell to one of us, Francis Aderogbin, as he bowed out of the team. As is