Our Posts
Seven Customer Service Errors Killing Your Business
As the global economy sluggishly recovers from the devastating effects of COVID-19 pandemic, business owners must leverage an enriched customer service experience for growth and stability. A furious customer can switch to your competitor or spread a bad word about your business. With limited control over information flow in this
5 Sure Ways to Deal with Nigerian Internet Trolls; No 3 Will Surprise You.
Have you ever dealt with internet trolls on social media? Or to use more recent lingo, has your post ever been ratioed? Trolling, dragging, ratio-ing or whatever name it goes by on “Naija Twitter” is more common than we imagine. If you are a person in authority – a political
How your Brand Reputation Affects your Brand Positioning
Who do people say you are? This question underscores the importance of reputation. Considering that brand means personality, one can deduce that just as a person’s reputation determines who identifies with them, brand positioning influences the choices people make regarding one’s products or services. Certainly, all organisations want a positive
Social Media For Government Agencies in Nigeria
Government agencies in Nigeria embrace social media to interact with other agencies, address issues raised by members of the public and educate people. Though some agencies are more interactive than others, for many, social media handles are a one-way channel. They inform the people and then passively receive their feedback
How to Generate Great Business Blog Post Ideas in Nigeria
How do you maintain the flow of unique business blog ideas when you need to do it consistently for weeks, months and years? Read on as we discuss three data-driven approaches to use to come up with unique ideas for your business blog. We even threw in bonus content for
CLOSED: Boost your Career with 1 of 3 Internship Opportunities at Slvr Wlf Digitale
The Slvr Wlf Internship Programme (SWIP) offers recent graduates and others the opportunity to gain direct practical experience in content writing, design, and management.
CLOSED: How to Increase School Enrolment [Webinar]
School owners are always hunting for ideas to help them increase school enrolment. Those who have been in the business long enough, would have tried everything from handing out flyers to random people on the street, to flash mobs advertising and even going from door to door looking for prospects.
Find out 3 reasons hiring a Social Media Manager is best for your business
In 2020, over 3.6 billion people used social media globally. It is estimated that by 2025, about 900 million more users will be added. This increased popularity of social media marketing has led to more small business owners opening social media accounts and using them to connect with their customers.
Quick Guide to Writing a Product Description + Sample Template
Have you ever had a customer return your product because what they got did not match the description of what they ordered? Do you want to ensure that this does not happen to you or never happens again? Then this post is for you. We will be sharing how to
3 must-use strategies for great content writing
Content is essential to boost search engine rankings, increase brand awareness, generate new leads and blog traffic, acquire new customers, and retain old ones. Thus, many brands who understand the importance of content writing outsource content creation to consultants. However, others choose to create their content themselves. If you are
How to set up a Virtual Help Desk Using Social Media in Nigeria
In today’s fast-paced, digitally-driven world, the demand for efficient customer service has never been higher. With businesses and government agencies operating in a highly competitive space, a virtual help desk is no longer a luxury but a necessity. The rise in the use of social media by Nigerians has made
Does Location Matter When You Are Running an Online Business?
The advent of technology and remote work has led many to believe that location does not matter anymore in business. The COVID-19 pandemic, which has persisted for over a year now, has further strengthened this belief. Business transactions are sealed daily without the participants meeting one another. Most businesses are